19 May Customer Service Professional Required
Our Wholesale division serves all corners of the Irish Electrical Wholesale market, and a vacancy has arisen in our Internal Sales Office and Trade Counter area, for a high calibre Customer Services specialist.
Duties and Responsibilities will include but will not be restricted to:
- Act as the first point of contact with customers both at the counter, on the phone and by e-mail, portraying a professionalism and confidence that delivers the ultimate in customer satisfaction
- Sales support and lead generation for our field sales team, assist with accumulation of customer sales data to assist in making strategic customer decisions and participating in defined marketing campaigns
- Maximise sales by continually expanding orders and up selling on all incoming calls
- Contacting existing customers to identify order capture through outgoing sales calls, ensure all quotations are followed up when necessary
- Process orders, confirm stock positions, communicate with colleagues and customers to order completion and beyond
- Focus on not just the personal impact but also on the image, layout and atmosphere of the trade counter and the sales office area in general
The successful candidate will:
- Be engaging, mannerly, ambitious, positive, committed and industrious
- Understand the importance of effective customer care
- Have a successful track record in a busy customer interface environment
- Have excellent organisational skills and a good aptitude for computer work
- Possess a high standard of communication skills, both written and verbal
- Show an ability to problem solve, be able to take charge of situations and handle a high degree of responsibility
- Be comfortable participating in achieving team goals, contributing to decision making and reporting to managers
We will offer you a competitive salary commensurate with your experience.
30-40k negotiable depending on experience
How to apply
If you think this is the role for you and you think you have the energy and ability for it, please apply by email only to firstname.lastname@example.org.
Due to the high number of applications expected, only those shortlisted for interview will be contacted.
Please note that we do not require agency or 3rd party assistance with this vacancy.